Frequently Asked Questions

You will be charged for your reservation at the moment the host confirms your stay.

Yes, full payment is required at the time of booking to secure your reservation.

We strictly adhere to the first come, first served rule, so we are unable to place a hold on any of the properties listed on Wenjoy.

Once you enter your dates and number of guests the total price shown is inclusive of all taxes and fees, so there are no hidden costs.

All prices and charges are in AED (United Arab Emirates Dirham).

No — full payment must be made online before you arrive at the property. We accept major credit/debit cards and Buy Now Pay Later options.

Generally speaking, for shorter stays hosts are not willing to negotiate beyond the discounts they have already set on the website.

The property owner will retain the security deposit stated as the highest amount that can be used to make a damages claim against you. You receive a return of this security deposit when you check out.

Pre- and post-stay cleanings are included in the rate displayed after entering your dates and guest count on a listing. For an additional fee, most hosts can arrange for additional housekeeping services during your stay. These should be scheduled with the host directly.

The 'top amenities' will be visible immediately beneath the home's description. If you then select "show all amenities," a detailed list of all the amenities available at the house will be displayed, including:

• Entertainment options
• Bathroom
• Kitchen & Dining
• Bedroom & Laundry
• Heating & Cooling
• Parking & Access
• Outdoor

We are unable to disclose the home's full address until the reservation is confirmed for security reasons. However, the map on the listing page pinpoints the precise area and allows you to zoom in and out, so you can clearly identify the neighbourhood and nearby landmarks.

If you have already made a booking, the host's contact details will be included in your confirmation email.

These are set by the host so they vary from property to property. You will find the relevant information on the listing page in the 'key details' section.

Our hosts will always try to be flexible when it comes to early check-in/late check-out but it will depend on availability.

Some properties have parking, while others do not. If you click on 'show all amenities' on the listing, you will see the parking details in the 'Parking and Access' section.

The host determines the cancellation policy, so it differs from property to property. The cancellation policy for each listing is always disclosed in the section titled "all the details" on that particular listing page.

The cancellation policy will be displayed on the listing page and reiterated on the checkout page before you book a stay. The applicable cancellation policy will also be listed in the booking confirmation email and on your trip page once you've made a reservation.

Host cancellations are rare, but if it happens, you won't be left without options. Our Customer Care team will work with you to find a suitable replacement property from our collection. In some cases, we will additionally charge the host a cancellation fee. If a suitable replacement cannot be found, you are always entitled to a full refund.

The house rules are set by each host and can be found in the 'key info' section of the listing page.

The maximum occupancy listed is the most visitors permitted at any given time. In some cases, a host might accept an extra guest or two, especially if they're children or won't be staying the entire trip. Please get in touch with the Wenjoy Team to discuss whether additional guests can be accommodated.

Every person staying in the home over the age of 1 counts as a guest.

If it is not highlighted on the listing or shown in the photos, it is unlikely there is a pool fence available. If it is unclear, please contact the Wenjoy Team for clarification.

Some hosts allow pets to stay in their homes, while others prefer not to. Please check the 'key info' section on the listing to see whether a particular property is pet friendly.